Your privacy is our priority. This document transparently explains how dino99 collects, uses, stores, and protects your personal data as a member of our platform.
We believe member trust is our most valuable asset. Here are the six core pillars of dino99's privacy protection approach.
All data transmitted between your device and dino99 servers is protected by 256-bit SSL encryption. This means your personal information and financial transactions cannot be intercepted or read by any unauthorised party.
Dino99 has never and will never sell, rent, or transfer member personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we treat it that way.
As a member, you have the full right to access, correct, download, or request the deletion of your personal data at any time through your account settings or by contacting our support team.
Dino99's data management practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure every aspect of data collection and processing meets the prescribed legal requirements.
Member personal data is stored on servers protected by layered firewalls, strict access controls, and continuous security monitoring. Access to data is granted only to staff who require it to carry out their duties.
In the event of any security incident involving member data, dino99 is committed to notifying affected members within 72 hours of becoming aware of the incident, in line with international data protection best practices.
Dino99 collects your personal data solely for legitimate purposes necessary to provide a safe and quality online gaming platform service. The types of information we collect can be divided into three main categories:
When you register a dino99 account, you will be asked to provide certain personal information required to verify your identity and process financial transactions. This information includes:
When you use the dino99 platform — whether via the website or mobile app — our systems automatically record certain technical information needed to ensure the platform functions properly and to detect any suspicious activity:
As part of our Anti-Money Laundering (AML) compliance and identity verification (KYC) requirements, dino99 may request additional supporting documents from you before processing your first withdrawal or in certain situations. These may include a copy of your national identity card (MyKad), proof of current address, and proof of ownership of your payment method.
Dino99 uses collected personal data solely for legitimate, relevant, and non-excessive purposes. Below is a summary table of data usage purposes and their corresponding legal basis:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Registration & Verification | Name, email, phone number, MyKad | Contract fulfilment |
| Transaction Processing | Bank details, transaction history | Contract fulfilment |
| KYC & AML Compliance | Identity documents, address | Legal obligations |
| Account Security | IP, device data, session logs | Legal interests |
| Customer Support | Communication history and account data | Contract fulfilment |
| Promotional Notifications | Email, phone number | Your consent |
| Platform Improvement | Usage data (anonymised) | Legal interests |
You may withdraw consent to receive promotional notifications at any time via your account settings or by contacting our support team. Withdrawing consent for marketing communications will not affect your core account services.
Dino99 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, we may share certain information with the following parties under limited and controlled circumstances:
To process your deposits and withdrawals, dino99 is required to share the necessary financial information with the payment service providers used, such as local banks, e-wallet operators, and payment processors. This sharing is limited strictly to the information needed to complete the relevant transaction.
Dino99 uses trusted third-party technology providers for specific functions such as server hosting, platform analytics, fraud detection systems, and email delivery. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with dino99's instructions.
Dino99 may disclose your personal data to the relevant authorities when required by law, court order, or valid legal process. This includes cooperation with investigations into fraud, money laundering, or other criminal activities.
Dino99 uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how our platform is used. Below is an explanation of the types of cookies we use:
These cookies are required for core platform functions such as login session management, account security, and basic navigation. Without them, the platform cannot operate properly and you will be unable to log in to your account. These cookies cannot be disabled.
These cookies help us understand how users interact with the platform — such as which pages are visited most frequently, time spent on site, and any technical errors encountered. All data collected is aggregated and anonymised. You may opt out of these cookies through your web browser settings.
These cookies save your preferences such as display language, preferred currency, and interface settings so you don't have to reset them each time you log in. Disabling these cookies may affect your experience on the platform.
You can manage your cookie settings through your web browser at any time. Please note that blocking all cookies may affect certain features of the dino99 platform.
Dino99 retains your personal data for as long as your account is active and for an additional period as required by law following account closure. Below are our data retention period guidelines:
Once the designated retention period has expired, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by dino99. Below is a summary of those rights:
You have the right to know what personal data we hold about you and to request a copy of it.
You may request the correction of any personal data that is inaccurate or incomplete.
You may request the deletion of your personal data, subject to our legal obligations.
You may opt out of data processing for direct marketing purposes at any time.
You may request your personal data in a machine-readable format for transfer purposes.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact the dino99 privacy team by email at [email protected]. We will process your request within 21 business days in accordance with PDPA requirements.
Dino99 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. Our security approach is comprehensive and multi-layered, encompassing technical, organisational, and physical safeguards.
The dino99 platform is exclusively for individuals aged 18 and above. dino99 does not intentionally collect, store, or process any personal data from children or individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge — whether through the provision of false information during registration or by other means — we will take the following actions immediately:
If you have information that any minor is using the dino99 platform, please contact us at [email protected] immediately.
The dino99 platform may contain links or integrations with third-party services such as game providers, payment processors, and e-wallet providers. The dino99 Privacy Policy applies solely to the dino99 platform and does not cover the privacy practices of those third parties.
Dino99 is not responsible for the privacy practices or content of third-party platforms. We encourage you to read the Privacy Policy of each third-party platform before providing them with any personal information. That said, all service providers working with dino99 are selected based on their security and privacy standards, and are subject to strict data protection agreements.
Dino99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable legal requirements, or new platform features. Each version of the Privacy Policy will clearly state the "last updated" date at the top of the document.
When we make significant changes to this Privacy Policy, we will notify you via:
Continued use of the dino99 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how dino99 handles your personal data, our privacy team is ready to assist. We are committed to responding to every enquiry seriously and within a reasonable timeframe.
When contacting us regarding a data rights request, please include your full name, account number, and a clear description of your request so we can process it promptly and accurately.
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